Politique de remboursement

GEKLYRKE Return & Refund Policy

At GEKLYRKE, we want you to understand your return options before ordering. This policy applies to purchases made directly from geklyrke-glowing-gallery.com.

1. Returns for Non-Personalized Products

We accept return requests for eligible non-personalized products within 30 calendar days after you receive your order.

For returns under this voluntary policy, items must be unused, undamaged, and returned with their original packaging and all included accessories. Please provide your order number or another valid proof of purchase.

This voluntary return policy does not limit any mandatory consumer rights, including rights relating to faulty goods or statutory withdrawal periods described below.

2. How to Request a Return

Email support@geklyrke-glowing-gallery.com with:

Your order number.
The item you wish to return.
Details of your request.
Photos of the issue, where relevant and reasonably available, for damaged, defective, or incorrect items.

We will respond within 2 business days with the next steps.

Our return location is in China. We will provide the complete return address, recipient details, and shipping instructions by email. Please contact us before sending your parcel so we can direct it to the correct location. Do not assume that the address on the original shipping label is the return address.

For returns under our voluntary policy, please dispatch your parcel within 14 calendar days after receiving our return instructions. We recommend using a tracked shipping service and retaining proof of postage.

Contacting us for shipping instructions does not make any statutory right of withdrawal subject to our approval.

3. Return Shipping Costs

For non-quality-related returns, such as changing your mind or ordering the wrong non-personalized item, you are responsible for the direct cost of return shipping to China. We do not provide a prepaid return label for these returns.

International return shipping costs vary by location, carrier, and parcel size. Please consider this before placing an order.

For these voluntary returns, we refund the price paid for the returned product. Original delivery charges are not refundable unless applicable law requires otherwise. We do not charge a restocking fee.

If an item is damaged, defective, or incorrectly supplied, GEKLYRKE will cover necessary return shipping costs where a return is required. Contact us first so we can arrange a suitable return method.

4. Damaged, Defective, or Incorrect Items

Please contact us promptly if your artwork arrives damaged, does not function correctly, or differs from the item you ordered.

Include your order number and a description of the issue. Photos or videos, where reasonably available, help us assess the problem.

We will arrange an appropriate remedy, such as repair, replacement, or refund, in accordance with your applicable consumer rights. Our voluntary 30-day return window does not limit statutory rights concerning faulty or misdescribed products.

5. Personalized Artwork

Artwork created using your photograph, name, or other individual specifications is excluded from our voluntary change-of-mind return policy.

Please check your design preview carefully before approving production. If you need to request a change or cancellation before production begins, contact us promptly so we can confirm the available options.

This exclusion does not affect your rights if personalized artwork is damaged, defective, or materially different from the agreed design.

6. Refund Processing

For eligible voluntary returns, we will inspect the returned item and issue the refund within 3–5 business days after it arrives at our designated return location. If there is an issue with the return, we will explain it by email within the same period.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the credit.

Where applicable law requires an earlier refund or a different process, we will follow that requirement. If you have not received your refund confirmation after 5 business days from the return’s delivery, please contact us.

7. European Union Consumers

Where EU withdrawal rules apply, you may withdraw from an eligible online purchase without giving a reason within 14 days of receiving the goods, even if our voluntary return window has expired.

Notify us by email with a clear statement of your decision. Return the goods within 14 days of notifying us. You bear the direct return shipping cost unless we agreed to pay it or the law requires us to do so.

We will refund the applicable payment, including standard outbound delivery charges, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence of their return, whichever occurs first. Additional charges for an upgraded delivery service are excluded.

You may inspect the goods as you would in a shop. Any lawful deduction will be limited to diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

The statutory withdrawal right generally does not apply to goods made to your specifications or clearly personalized. Your rights concerning faulty or misdescribed goods remain unaffected.